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KVKK Information Notice

Information notice under Law No. 6698 on the Protection of Personal Data (KVKK) concerning your personal data processed through our website and communication channels.

Last updated: 30 September 2026

This English version is provided for information. In case of any discrepancy, the Turkish version prevails.

This information notice has been prepared pursuant to Article 10 of Law No. 6698 on the Protection of Personal Data (“KVKK” or the “Law”) and the Communiqué on the Procedures and Principles to Be Followed in Fulfilling the Obligation to Inform, in order to inform customer, prospective customer, prospective dealer and business partner representatives who visit our website at https://zenovakimya.com, use our forms or contact us.

Data Controller

Your personal data are processed by Zenova Kimya Sanayi ve Ticaret Ltd. Şti. (the “Company”), in its capacity as data controller, to the extent described in this notice.

  • Company name: Zenova Kimya Sanayi ve Ticaret Ltd. Şti.
  • Address: Nilüfer / Bursa, Türkiye
  • E-mail: info@zenovakimya.com
  • Telephone: +90 532 409 14 45
  • E-mail for KVKK applications: kvkk@zenovakimya.com

Categories of Personal Data Processed

Depending on the nature of your relationship with our Company, the following categories of personal data may be processed:

  • Identity data: First name and surname; where required by legislation in contract and invoicing processes, Turkish national ID number and signature.
  • Contact data: E-mail address, telephone number, address, province/district, and the company you work for and your position.
  • Customer transaction data: The content of requests submitted through the quote request, contact and dealership application forms, products added to the quote list, order, shipment and invoice details, and records of requests and complaints.
  • Marketing data: Only where you have given your explicit consent: newsletter subscription details and communication preferences.
  • Site usage data: Only if you give your consent via the cookie notice: visit and usage data collected through analytics and marketing cookies (such as pages viewed, traffic source, device and browser information).
  • Transaction security data: IP address, date and time of access, browser and device information, form submission records and similar system (log) records.

No special categories of personal data (such as health, religion or ethnic origin) are requested through our website; we kindly ask you not to share such data in form fields.

Purposes of Processing Personal Data

Your personal data are processed for the following purposes, in accordance with the general principles set out in Article 4 of the Law:

  • receiving, evaluating and responding to quote requests;
  • responding to questions, requests and complaints, and providing technical support for our products;
  • evaluating dealership applications and communicating with applicants;
  • concluding and performing sales, dealership and supply contracts, and managing order, shipment, invoicing and collection processes;
  • fulfilling commercial, tax and other legal obligations;
  • ensuring the security of the website and information systems, and protecting rights in the event of disputes;
  • measuring use of the Site, improving the Site and evaluating advertising performance where you have given your explicit consent;
  • sending newsletters and product announcements where you have given your explicit consent.

Your personal data are collected by fully or partly automated means, or by non-automated means provided that they form part of a data recording system, through the quote request, contact, dealership application and newsletter forms on our website, by e-mail and telephone, in face-to-face meetings and through records generated automatically while you use the site. They are processed on the basis of the following legal grounds set out in Article 5(2) of the Law:

  • Expressly provided for by law (Art. 5(2)(a)): Record-keeping and retention obligations under commercial and tax legislation.
  • Establishment or performance of a contract (Art. 5(2)(c)): Evaluation of quote requests and dealership applications; order, shipment and invoicing processes.
  • Compliance with a legal obligation (Art. 5(2)(ç)): Provision of information to competent authorities and bodies.
  • Establishment, exercise or protection of a right (Art. 5(2)(e)): Retention of records that may serve as evidence in the event of disputes.
  • Legitimate interest (Art. 5(2)(f)): Responding to contact requests, managing customer relations and ensuring information security, provided that this does not harm your fundamental rights and freedoms.

Newsletters and marketing communications, by contrast, are sent only on the basis of the explicit consent you give separately under Article 5(1) of the Law and your approval under Law No. 6563 on the Regulation of Electronic Commerce. You may withdraw your consent at any time via the unsubscribe link in the messages or by applying to kvkk@zenovakimya.com; withdrawal does not affect the lawfulness of processing carried out up to the date of withdrawal. Site usage data collected through analytics and marketing cookies is likewise processed only on the basis of the explicit consent you give via the cookie notice; you may withdraw this consent at any time via the “Cookie Preferences” link in the Site footer.

Transfer of Personal Data

Your personal data may be transferred to the following groups of recipients, to the extent necessary for the purposes above and in accordance with Articles 8 and 9 of the Law:

  • Domestic suppliers and business partners: Logistics and courier companies, for the delivery of orders; and, where your request is to be met by a dealer or distributor in your region, the relevant business partners, strictly for that purpose.
  • Service providers: Companies from which we obtain services for the provision of information technology, hosting, e-mail and software services; and our advisers, such as lawyers, accountants and auditors, for the conduct of legal and financial matters.
  • Cloud infrastructure providers: Companies whose services we use to provide website, form and data storage services securely and without interruption.
  • Competent public authorities and institutions: Judicial authorities and competent bodies, upon request and to the extent permitted by legislation, in order to fulfil our legal obligations.

Transfers Abroad

As the servers of our cloud infrastructure, e-mail, site analytics and similar service providers may be located abroad, your personal data may be transferred abroad. Such transfers are carried out in accordance with Article 9 of the Law and the Regulation on the Procedures and Principles for the Transfer of Personal Data Abroad, provided that there is an adequacy decision or, where there is none, that one of the appropriate safeguards is in place, such as the standard contract announced by the Personal Data Protection Board (the “Board”), or that one of the incidental cases listed in the Law applies.

Retention Period

Your personal data are retained for as long as required by the purposes of processing and for the retention or limitation periods laid down in the relevant legislation. At the end of these periods, they are erased, destroyed or anonymised, either on our own initiative or at your request, in accordance with the Regulation on the Erasure, Destruction or Anonymisation of Personal Data.

Rights of the Data Subject

Under Article 11 of the Law, you have the right, by applying to the data controller, to:

  • learn whether your personal data are being processed;
  • request information on the processing, if your personal data have been processed;
  • learn the purpose of the processing of your personal data and whether they are used in line with that purpose;
  • know the third parties in Türkiye or abroad to whom your personal data are transferred;
  • request the rectification of your personal data if they have been processed incompletely or inaccurately;
  • request the erasure or destruction of your personal data under the conditions laid down in Article 7 of the Law;
  • request that the rectification, erasure or destruction be notified to the third parties to whom your personal data have been transferred;
  • object to any outcome to your detriment resulting from the analysis of the processed data exclusively by automated systems;
  • claim compensation for any damage you suffer as a result of the unlawful processing of your personal data.

How to Apply

You may submit requests concerning your rights by one of the following methods, in accordance with the Communiqué on the Procedures and Principles of Application to the Data Controller:

  • In writing: By delivering your application bearing your wet-ink signature in person to Nilüfer / Bursa, Türkiye or by sending it through a notary public;
  • Electronically: By sending it to kvkk@zenovakimya.com using a registered electronic mail (KEP) address, a secure electronic signature or a mobile signature, or from the e-mail address that you have previously notified to us and that is registered in our systems.

Your application must include your first name and surname and, for written applications, your signature; your Turkish national ID number (for foreign nationals: nationality and passport number or, if any, identity number); your residential or business address for notification purposes; the e-mail address, telephone and fax number for notifications, if any; and the subject of your request. Documents relating to your request must be attached to the application, and for applications made on behalf of another person, evidence of specific authority must be provided. Additional information or documents may be requested for identity verification purposes.

Your application will be concluded free of charge as soon as possible, depending on the nature of the request, and within thirty days at the latest; if the process entails an additional cost, the fee set out in the tariff determined by the Board may be charged. If your application is rejected, you find the response insufficient or no response is given in time, you may lodge a complaint with the Board within thirty days of the date on which you learn of the response and, in any event, within sixty days of the date of application.

Changes

This notice may be updated in line with changes in legislation and in our data processing activities; the current version is always published on our website.